Al Shaher cargo- Deal at your own risk!
Dear All,
This is an advice to all the kabayans, who are planning to use the services of Al Shaher Cargo to send boxes from Doha to Manila. I had an experience, which i think should be shared, so noone else has to face a similar situation. I had sent 2 boxes in cargo during last week of march, with an assurance it will reach in 45 days. One box arrived pretty much within 45 days, and when the 2nd box did not reach until today, I had to speak with them. Their manager, or someone by name Jochen handled the call. His reply, count 45 days from the day the cargo was loaded, which was april 3. His attitude was simply disgusting, no customer service, no courtesy, no apologies, no commitment, no professionalism, no ethics, the list could go on and on. Until today the box has not reached, but i would strongly recommend not to use Al Shaher cargo services. Deal with them at your own risk and be prepared to face the attitude if you still have to deal with them. Cheers, and have a great day!
Well, after all that hassle, I tried Coronel (or called something similar) cargo service. Located near souq, old city center. As i said, the guy was a gentleman, and i did not have to do even a single follow up as the boxes arrived way ahead of time. Though i am posting this late, but it was a pleasant experience for me to deal with them.
pwede malamn ung # at adress ng agent nila dito manila... ok lng sana kung wala p bagahe q kaso dumating n ung sa mga kasamhn q ang sa kin ay wala p,,, follow up q lng... salamt. paki mail n rin sa gmail q tnx,,, ([email protected])
Ayoko sana mag-comment dito dahil mga kapwa ko Pilipino ang mga kausap ko sa Shaher at mukha naman sila mabait nung ipick-up ang mga boxes ko. Ang kinakainisan ko lang talaga, ang mga pangyayari pagkatapos nilang makuha sa akin ang bagahe ko ng August 8.
Nag-umpisa ako mag-follow up after 1 month. Ang laging sagot sa akin maghintay ako ng 15 days pa at siguradong darating na. 20 days after tumawag uli ako ang sagot sa akin idedeliver na. Another 10 days past tumawag uli ako para alamin kung nasaan na talaga dahil 2 months na di pa dumarating. Ang sinabi sa akin tawagan ko ang Manila Office para magfollow up. Tumawag ako sa LCSN pero ang sinabi sa akin lumipat na raw sila ng Agent at walang maibigay na forwarding address o contact number ang LCSN sa bago nilang agent dahil wala naman aw ibinilin ang Shaher. So, kailangan ko uli tumawag sa Office ng Shaher dito sa Qatar at kuhanin ang telephone number ng bago nilang agent.
Nung makausap ko ang bago nilang agent sa Manila ang sabi sa akin nasa Custom pa at hinihintay pa mai-clear. Lagpas 80 days bago naideliver at natanggap ang cargo ko at halos lahat ay NABUKSAN at hindi man lang inayos maibalik ang maganda ang pagkaka-tape. At ang PINAKAMASAMA PA, ang mga bagay na dapat ireregalo ko sa aking mga mahal sa buhay ay nabawasan at nawalan. Ang mga chocolates na may mga pangalan na ng pagbibigyan ko ay nadale rin.
Yan ang mga naranasan ko sa Shaher Express Cargo. Yan ang klase ng SERBISYO ang nakuha ko buhat sa kanila. Nakakapanghina at nakakasama ng loob!
You are right there! Seemed like all the comments were created to conceal the real picture of the situation. It's evident to note that somebody out there (maybe one of their staff) is trying to defend and cover their mistakes by hurling those kinds of stupid counter comments. Poor Shaher.....
I am calling everyone to dispense or disseminate this information to all. You would be doing your fellow shipper a great help. Boycott Shaher Express Cargo!
Marami na akong nasubukang Cargo company dito. 6 na taon na ako sa Qatar. Madalas akong magpadala para sa pamilya ko sa Pinas at ang PINAKAMASAKLAP na nangyari sa akin ay ang minsang makumbinsi ako ng boardmate ko na magpadala sa Shaher Express Cargo.
Etong mga unang araw ng buwan ng August nagpadala ako ng apat na boxes. Ang sabi ng driver ay ilo-load kinabukasan. Tumawag ako pagkatapos ng isang linggo para maitanong kung ano na ang status ng mga bagahe ko pero walang maisagot ang mga tao sa opisina at halatang nagtuturuan. Ang sabi sa akin naiload na raw pero walang detalye na maibigay.
Nung isang araw nakatanggap ako ng tawag mula sa aking pamilya sa Pinas at sinabing natanggap na raw nila ang aking pinadala pero halos wala na raw "label" ang mga boxes at halatang nabuksan ang 3 boxes. Ang pagkaka-describe sa akin ng aking pamilya sa hitsura ng mga boxes at karumaldumal. Halatang hindi nila iningatan at hanggang ngayon hindi ko pa ma-account kung ano ang mga nawala dahil halatang halata raw na may bawas ang mga boxes.
Kulang kulang na 3 buwan bago nila naideliver ang mga boxes ko at malayo sa sinabi nilang 45 days. Ang serbisyo ng Shaher ay Pangit at Basura! Katulad ng mga pangako nila tuwing tatawag ako at magfollow up.
Kaya gusto kong manawagan sa aking mga kababayan na HUWAG magtiwala uli sa Shaher Express Cargo! Iwasan niyo ang Cargo company na ito dahil wala silang malasakit sa mga pinagpaguran ninyo.
Lalong lalo na ngayong magpapasko baka ang mga ireregalo ninyo para sa mga mahal sa buhay ay hindi makarating o mawalan pa!
Trico has an office in Doha located in Souq Najada. I checked with them about their BOX prices compared to Shaher and found out they are a lot cheaper and bigger boxes. So why would I send my cargo to Shaher when they are just co-loading with Trico? Trico International is much bigger than Shaher. It has several branches in the middle east and some parts of the world. I think it's better to send cargo using Trico!
I just noticed this thread yet again when i had to send another cargo. Got the translation for the comments, and on further observation i realised that these accounts were just created to provide racist comments. Guys, everyone faces issues with service providers and it is better to be highlighted, than being defensive about it. Ignore such racist comments, and trust your guts. Oh, by the way, I am trying a new service this time (it's christmas time and lot of stuff to be sent for the loving barangay :)). The guy i met was a gentleman, service with smile. Will update with the company name with regards to service in 60 days :). Have a great day ahead!
The only problem with Shaher is their promo items which are not given immediately by the driver when you send your cargo. You have to get it from their office and if you go there you will find out that the stocks are out and you will have to go back again to get their MOST treasured gift aways. Naahhh, it disgusts me when I went there to claim my suppose 10-pcs mugs according to the guys there they will call me as soon as the supplier delivers the mugs. Until now its been almost 3 week i receive no advise. My friends here also are waiting for the availability but no words from them yet. But generally speaking the service is good and people there are very nice. I hope they can improve or support whatever promos they have in the future.
Thank you for your comments, but I am not a filipino, neither can i understand what you guys are trying to say. Perhaps since i was speaking in english with the guy at shaher cargo, he was getting "nose-bleed" as you guys say! They themselves admit that cargo will be delivered within 60days, eventhough we are past that period. Anyhow, this is my personal experience and it may not be applicable to any of you shaher employees (tsk tsk). You dont have to get this defensive, and need to accept such incidents gracefully and professionally. I have found better companies, who know how to deal with customers, and i guess will stick on to them. As for me, i boycott Al Shaher cargo service, and as i said, deal at your own risk. Have a nice day!
Guys isang Itek si Ajmani..im sure habang nag compose sya ng comment sa QL nailing-ileng pa sya ahahaha..
Anyways hi-ways...alam naman natin mga ugali ng mga itek di ba? Sutil, mainipin gusto nila lagi sila nauuna at medyo bastos pa. So ano pa ba bago kay Ajmani na bumbay na pulpol...
Ajmani, ano ba pinadala mo sa pinas? kulambo ba kaserola na pang 5-6 business mo? tsk tsk kaya pala inip na inip ka dumating ang bagahe mo eh...relax ka lang jan darating at darating din un! Eh baka naman mali address ang nilagay mo, baka sa mumbey mo naipadala at hindi sa pinas...umayos ka kaya at ayusin ang buhay mo...magbagong buhay ka na at malapit na pasko!
At para naman dun sa pinay na asawa or gelpren ni Ajmani, bkit mo pinapayagan alispustahin ang kapwa natin pilipino? Hoy Gising!
Kakagulat ka naman Ajmani. Baka kontrabando ang pinadala mo at di agad nakarating! Ayun habulin mo sa Customs sa pinas. Alam mo naman na ang layo ang Doha sa Pilipinas. San ka ba sa Pilipinas? Baka sa Batanes ka pa o kaya sa parte ng may magulong lugar ng mga Abu Sayaf? Alam mo lagi ako nagpapadala sa Shaher at kahit minsan wala akong maireklamo dahil lahat ng mga pinadadala ko nakakarating ng maayos at minsan napapa-aga pa sa inaasahan ko. Nasubukan mo na bang pumasyal sa Office ng Shaher? Ang babait ng mga tao dun at sobra sa galang. DH ka man o ano ka pa, ginagalang ka. Baka napakabastos mo naman magtanong o kaya naman sarcastic ka masyado. Tama ang isang nagcomment. Bakit di mo na lang pina Air cargo ang bagahe mo kung nagmamadali ka? Ang yabang mo naman magcomment. Minsan ka pa lang siguro nakapagpadala ano kaya atat na atat ka makarating ang padala mo sa Pinas. Ano ba ang mga iyon? De lata? Downy? Sabon? mga juices? toilet paper? Hayaan mo bigyan kita pag nagbigay ang amo ko ng gamit ko. Wag ka na kasi manira ha? Mahirap yan.Kung ayaw mo sa kanila siguro di ka naman kawalan sa kanila kaya kung gusto mo magpadala punta ka sa cornische dalhin mo ang jumbo at bulilit magbangka ka na lang. Ok?
I totally agree with leila..
@ajmani...tsk tsk! shame on you! If u want fast and on time cargo delivery..try using JET AIRLINES! ^_^
Al Shaher was introduced to me by my flatmates who, for several years now have tried the services of this cargo company. Should they have complaints, they would have not referred this cargo company to me. Mind you, I have tried almost all other cargo companies here and most of them have given me headaches and troubles. Most of them have little or have no idea at all on how to deal with customers. But my experiences with Al Shaher were great! All the dates they have committed that my cargo will reach destination were met. The people who answer inquiries are very respectful and accommodating as well. They make you feel like you are a very important customer and you can feel their sincerity when they speak to you.
Let's admit it, sometimes when our expectations are not met, we become disappointed and easily become frustrated as well. We immediately call and confront the service provider and demand for an explanation. We normally become irritable and refuse to accept explanation. It's a human factor.
It is not fair to say though that because of that (isolated) incident you are advising others to transfer or boycott them. If a customer wishes to have his cargo delivered immediately he must use a courier who charges 100 times a cargo company collects.
@ Pirate: LOLZ
@ Ruth: If the cargo reaches on time / schedule, it is ok. If not, then you are in for an uncourteous treatment. The guy said to me that the scheduled arrival date is May 05th (mind you, send on March 27th). I was calling on May 15th, and he still insisted on May 05th. Was he disillusioned, or dis-oriented, I have no clue. As i said, deal with them at ur own risk. As for me, i would look for alternatives.
sad to hear that from you.but for me i don't have any problem with SHAHER CARGO as my boxes sent to philippines reached always on time!hope your problem will be solved the soonest possible time.
Beautiful. Where did it happen? In Qatar? No, impossible.