if they know that the money was deducted two times and assured you it will be rolled back, it normally takes 15 to 20 days for the process and the amount to reflect back in your accounts.
you should approach the Consumer Protection Department. In Qatar, consumers have rights and the government have laws in place to make sure consumer rights are protected.
Here's what you should do:
1. Call (or sms) Consumer Protection Department in order to carry out all legal proceedings required to protect your rights.
Toll-free: 800500
Hot line: 44945500 / 44945550
Ministry Tel: 44945555
SMS: 92665 [Please send your complaint or suggestion + the word 'consumer']
2. You may go directly to the Consumer Protection Department to submit your complaint and discuss it with one of the employees.
Their office is located in West Bay Doha on Omar Al Mukhtar Street. (Click here for directions)
3. You may also file a complain on their website by filling out this form online. You may still have to follow-up by calling or visiting their office.
4. Make sure you carry all documents required (shown below) to ensure your complaint efforts are not in vain.
-Your name, address, job title to support documents
- Name of the party against which you wish to submit your complaint, his address, work nature, violation type and place of complain
- A detailed statement of damage caused to you, if it is applicable
- A copy of the invoice must be presented when submitting the complaint. Without the original invoice or a copy thereof, Consumer Protection Department will not be able to consider the complaint.
Consumer Protection Department takes compalints quite seriously and action is immideate in most cases. Here's what happened the last time a customer complained.
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hi,
Money deducted two times, I checked the mini statement of my account.
now 15days complete, but still not credited back.
May be you receive message Twice. no money deducted.
if they know that the money was deducted two times and assured you it will be rolled back, it normally takes 15 to 20 days for the process and the amount to reflect back in your accounts.
otherwise you definitely need to complain
hi smart,
Thanks for your information.
I did complaint in the website, but it doesn't give any ref. number for follow up.
What to say if I call the toll free number
you should approach the Consumer Protection Department. In Qatar, consumers have rights and the government have laws in place to make sure consumer rights are protected.
Here's what you should do:
1. Call (or sms) Consumer Protection Department in order to carry out all legal proceedings required to protect your rights.
Toll-free: 800500
Hot line: 44945500 / 44945550
Ministry Tel: 44945555
SMS: 92665 [Please send your complaint or suggestion + the word 'consumer']
2. You may go directly to the Consumer Protection Department to submit your complaint and discuss it with one of the employees.
Their office is located in West Bay Doha on Omar Al Mukhtar Street. (Click here for directions)
3. You may also file a complain on their website by filling out this form online. You may still have to follow-up by calling or visiting their office.
4. Make sure you carry all documents required (shown below) to ensure your complaint efforts are not in vain.
-Your name, address, job title to support documents
- Name of the party against which you wish to submit your complaint, his address, work nature, violation type and place of complain
- A detailed statement of damage caused to you, if it is applicable
- A copy of the invoice must be presented when submitting the complaint. Without the original invoice or a copy thereof, Consumer Protection Department will not be able to consider the complaint.
Consumer Protection Department takes compalints quite seriously and action is immideate in most cases. Here's what happened the last time a customer complained.
CPD Website: www.mbt.gov.qa
CPD email: [email protected]