Fraud case with Doha bank
Need advice regarding my case with Doha Bank, my debit card had several illegal widrwals from Kuala Lumpur while im already back in Doha from vacation,this was sometime in Oct and raised the case with Doha bank but after 4 months of waiting Doha bank is saying they are not reversing the amount. Is there somewhere i can raise my case so they can look into into it.
What were you waiting for? Christmas. Should have followed up on your complaint
You mention, several illegal withdrawals - you would have got an SMS on the first one, Again, what did you do then.
You should ideally called up the bank on your first SMS if your card was skimmed. They would have cancelled the card. Then you fill in a complaint form - visa electron would have actioned on it.
Anyways for the next time - try as far as possible not to use your Debit card while travelling. Various precautionary measures available online.
As for your cash lost - which I doubt, Follow up with the bank. Perhaps as a goodwill they might but I doubt as even Visa has a time limitation for complaints.
Without consent recording IS illegal and check Qatar laws on defamation. Good luck to the OP
start sharing your story in FB and twitter as well
thank you for the info... I m filling a complaint with Central Bank i believe thats the best option...
Recording conversations is not illegal in Qatar.
Defaming someone or organization publicly is NEVER illegal if you have facts to support your case. This is called exposing and if they are confident that what they are doing is right, then all you are doing is announcing their response to the public so that others are aware of these people's customer service!
That is how the things should move from here.
I appreciate your guidance , that is the perfect way.
I read Madrat's comments too .. but ! ? !
Recording conversations secretly is illegal in this country - if the bank or employee complains he will be in trouble.
Defaming someone or organization publicly is also illegal, especially if you haven't explored all legal avenues.
File a complaint with the Central Bank, Doha Bank cannot operate without their approval and if fraud is indeed the case, the Central Bank will act and Doha Bank will comply if they want to stay in business.
All this won't help. Trust me.. You gotta show them that their reputation is being ruined for them to act. I mean look at what happened to Audi Dealer.... I was told that they messed with the wrong dude and he exposed them like there is no tomorrow "online"..
Days later his issue was solved and now... Audi dealership got their dealership revoked from Germany and now belongs to someone else.
You need to go to them with
1- proof of your case (Plane ticket dates, withdrawal dates, your location at the time of withdrawals, etc)
2- tell them that if they don't fix your issue you will go public
3- possibly try to tape the conversation in secret on your phone...
4- If they disagree, be very happy because you will get them for way more than you lost...
I would do that without hesitation.. it is all about opportunity and have no pity and remorse with those who deserve it.
the same happened to me with QIB and it has been solved after 4 months then the money credited to my account.
This happenned to many others using Doha bank cards.
You need to raise a complaint against the Bank.
Go to Qatar Central Bank website and fill the "complaint form" from the "consumer protection" button.
Regards
File a formal complaint with documents with the Qatar Central Bank. If the complaint is valid, Doha Bank will have to comply with QCB decision.
a very frustrating experience ... money is not everything but lossing your hard earn money just like that is very depressing. Lesson learned choose your bank wisely !!!
hello
Without knowing What person he is , u r helping . Are u crazy in helping people. ?
Kindly analyse first and then do campaign
This is not childish Play to make as u like,
or better she just go make it viral thru the newspapers and youtube...and of course thru facebook.
No i think
U can submit ur return from Malaysia the dates punched in passport from the entry immigration. And the date of withdrawl of amount from the bank with its statement. All these if u give we can together go to police station and have a talk to them . If ur details are mistmatching then DOHA BANK will consider u as a fraudulent.
post it on twitter. will help out :-)
a good dream ...
the best thing you can do is:
1- call a meeting with the bank manager or branch manager
2- tell him that if your money is not given back to you, you will make sure that every house in Qatar is aware of this incident and obviously they will lose more business than giving you back your money.
3-emphasize that this is their security fault and it is not your responsibility to worry about these things when you travel
If they still say no, you will have to spend about 5000 riyal to perform some crazy online awareness campaigns and complaints and even print flyers and spread around ( all within the law of course) at that point when they call back and they will, you ask for the amount you asked before x 10 for the suffering you had to go through
the past two decades I tell people to keep safe distance from banks ..
Pray to God. If that doesn't work, pray to the devil.