Unexpected Good Service from Bosch Tools
I am long-term user of Bosch tools, that are almost unbreakable. A local company incorrectly priced on of their tools, and when I had to pay for the product, they wanted QR1000 more than their shelve offer! I offered to cover their actual expense so that they at least made no loss, but they did not accept the offer. I sent complaint to Bosch in Germany, and this morning Mr Nilupul Perera of ICS called me, and we met at the shop where the incorrect price was advertised. He then offered to give me the product at the original "discounted" price, and Bosch covered the price difference.
I am happily surprised at the excellent service from Bosch to resolve my complaint, and they went beyond what could reasonbly be expected. Thank you Bosch for such excellent service!
go for makita instead, not expensive and fast service
Sir,
you are most welcome & thanks for announcing our services to the public on Qatar Living.
BOSCH POWER TOOLS
Fadi Namara
Marketing In-charge
Tel: - +974 4453-8555
Fax: - +974 4453-8585
Mob: - +974 6622-8223
Email: - [email protected]
Actually by law the shop must sell the product at the price advertised and with proof you could have approached the Consumer Complaints section in the Ministry of Trade/Economy. However, Bosch understood the seriousness of the issue.
May be more jobs should be Germanised!
now what was the part