All Karwa taxis to have tamper-proof meters by next year

Mowasalat has said that by next year, all Karwa taxis will be fitted with tamper-proof meters, according to The Peninsula.

“Karwa taxis fleet now have tamper-proof meters installed and operating under our unified call centre with related services, such as GPS tracking, dispatch, metered receipt, speed monitoring of drivers and seat sensors,” said a statement from the company.

‘About 65% of taxis are fitted with the new meters now, and by 2017, all taxis operated by Karwa and the franchisees will have the new meters,’ the statement read.

The statement was issued in response to complaints, about taxi and bus drivers, ranging from refusal to switch on metres and demanding excess fares to rude behaviour, flouting traffic rules and untidy and smelly interiors among others.

‘We are at present registering complaints, suggestions and feedback from every customer, resolving as per action the case warrants and communicating with customers,’ it stressed.

Karwa App

Mowasalat received a total of 88,000 bookings last month through its call centre and the Karwa Taxi App.

Launched in January, the app allows passengers to make a booking for future or for immediate pickup. The customer gets driver details through the application as well as SMS, enabling them to identify the car that is waiting or that will reach them which is available from the vicinity of shortest distance. More features are being added to enhance customer satisfaction.

With regard to improving its bus service, the state-owned transport company recently extended and modified some of the routes as per the demand in ridership and reduced the waiting time to 12 minutes with increased frequency, said the statement.

Courtesy: thepeninsulaqatar.com