Hayyak 107 helpline to function around the clock
The Hayyak 107, the helpline of Primary Health Care Corporation (PHCC), will now be available around the clock and in 5 languages.
Both the PHCC and the Ministry of Information & Communications Technology (ictQatar) have signed a Memorandum of Understanding (MoU) as regard to this.
The MoU was signed between Dr. Mariam Abdul Malik, managing director of PHCC and Hassan Jassim Al-Sayed, Assistant Undersecretary of ICT government programmes, ICT Qatar.
As a result of this signing, the PHCC helpline has joined the government call center. Hence, it can now respond to numerous enquiries about appointments, appointment cancellations, changes etc. at more than 10 medical centers.
This is expected to rise up to 24 by 2016.
The helpline will function in Arabic, English, Tagalog, Urdu and Malayalam.
During the signing ceremony, Dr. Abdul Malik said, “We are keen to establish a strong relationship with our patients as this is considered a very important part of providing them with a sustainable service”.
She also added, “Booking appointment to see a doctor through the Helpline Hayyak 107 saves patients’ time, allows doctors to have sufficient time to be prepared and gives each patient about 15 minutes to be examined.”
Al-Sayed too expressed his pleasure in this collaboration by stating, “The move will help broaden the services of PHCC through designating an around-the-clock hotline to receive and respond to the maximum number of calls and enquiries from the public which would save time and effort”.
PHCC first launched Hayyak 107 in June 2014, allowing people to book appointments in four health centers.
Source and cover pic-The Gulf Times
Brit.....your love for MIL is commendable ..... we all face this issue....
Can I request the authorities to set up a hotline to answer questions on Visas, NOC, Childbirth, baladiya attestation and bringing mother in laws to the country
great initiative