Beware everybody, bank fraud in QIB
Yesterday, 5th of November, one of my friends wakeup in the morning and casually open his bank account online to found that all of his money had been transferred from his account to another account in the same bank fortunately several minutes ago, he ran to his bank to report the situation and see what happened, first he met the costumer service guy who told him that yes the money was transferred to the other account (ironically in the same bank) and he do not know how this happened and but he know that the money was withdrew from this account minutes after the transaction, my friend asked him what to do now, he simply told him to go home and they shall call him back, my friend shouted at him how can I go home with all my money were stolen, the costumer service guy said I got nothing to do, you can go to the branch manager (for the record it was alsadd QIB branch), shockingly after knowing what had happened the manager checked the computer and told my friend that it's not the fault of the bank system it's his fault, and he tried to call the person who had the other account but the his mobile is closed!!!! "the manager" told my friend there is nothing they could do and it is not their problem, you can go to police and tell them the information of the other account holder, here we need to stop and gave it some thought, regardless how it happened (which off coarse needs investigation and should be very important to the bank) is the manager attitude and behavior (which off coarse representing the bank) could be any how accepted or even imaginable???? I think not, it looks Dreadful, shameful and irresponsible to me, the bank either did no bother investigating how the fraud happened in order not to be repeated, or they already knew and had not done much to prevent it as long as they made it the client's problem not their problem, I think it should not be that simple, anyway my friend went to the police and gave them the information of the account holder, fortunately they arrested him in few hours, but he inform them that he have already sent the money to a British company as he claimed that they made a deal with him to send them the money transferred to his bank account by one of their clients in return he gets a percentage of the money, as he was a student in one of prestigious universities of Doha his father contact my friend and told him that he shall pay him the money if he agrees to drop charges to save a young boy's future, of coarse all of you want to know how the transaction have been made, my friend is not sure, before the incident he had paid some bills, changed the password in a complex procedures through the bank phone service and he may (he is not sure) enter the bank site through a link in a mail have been sent to him as a letter from the bank, anyhow I have a major problem with the manager (the bank) behavior and attitude and I think all of you have the same feeling, this is my friend side of the story I hope the bank try to give us his side of the story to, if there is any, beware every body and take care when using credit cards or online banking, thank you all for your patience
Dear Sir/Madame, A week ago I have called QIB Call Center requesting some information on QIB Currency converter tool as the existing tool on the Internet / QIB website is not working. The Call Center have logged my call and transferred the issue to QIB Quality Assurance Department. Second day a representative from QIB Quality Assurance department has called me back to get more details about the issue and he has promised to call me the next day with the solution of the issue. I have explained the urgency of the issue and that I need to know QIB currency exchange rate ASAP, but unfortunately It has been more than a week today and still NO ONE from QIB has returned back my call neither I have received any feedback from QIB. What kind of poor service is this, there is no honesty neither trust banking with QIB, the only thing it shows is that customers has no value to QIB. Please provide me with QIB senior management contacts to escalate this issue. It will be much better to start banking with Al Rayan bank. You people have no trust in banking with.
This is really a good informative post which contains a lot of info which I was looking forward to know. I just pleased and want to thank for informing this valuable issue about the bank fraud in QIB. I just want to say that it will be more handy to us all. Keep it up...
EDNA
Even I contacted Mashreq several times.
Qatarisun, the best option is to keep small amounts in transaction accounts like current and savings, while transfer the large amounts in Fixed or short term foreign currency call deposits.
Sometimes I do Victory but they are coming on a regular basis.
I am receiving a lot of e-mails from different banks in which I have no account and I used to delete them.
Better to use alphanumeric and long passwords and never ever click a link you are getting by e-mail. Banks are not sending the links by e-mail.
Contact these banks and highlight the issue.
gene_lv, send an email to yourself from that yahoo email, and reply to the same message, and see if you get the second email. Hackers change the "reply_to" so that they get all emails to that account
Sad to know, but its cyber crime. All customers too need to be careful with online banking system and change password regularly and create a strong password with alphanumberic & cap letters combinations.
Don't leave huge balances in current and saving transaction accounts.
I do agree that QIB's legal and operations dept should immediate take actions and investigate the whole matter.
most of the banks using secures servers for the transactions. So it ill be starting with https://....
I guess you hit on a wrong link...
"Do not leave a great amount of money in any bank"
So, what to do with "a great amount of money"? to split them between several banks?
There is a mistake happened on this from the account owner itself, by opening his account on the net and unknowingly click, click, click then ola!
Cybercrime like this is really rampant nowadays. Just exert an extra cautious and care when using your online banking facility.
Do not leave a great amount of money in any bank! There is no guarantee that you get the money you own. Banks are criminal organizations luring you with promises. However, they can change any condition while a contract is running. Strange, isn't it? And when you use electronic money transfer make sure you KNOW what you're doing!
but considering so many people still fall victim to phishing attempts its worth repeating......NEVER EVER click on any link within any email claiming to be from your bank, email provider ,utility services ,credit card company etc etc.DISREGARD the dire warnings/consequences that may be mentioned in the email
Heck even if you are 100% certain that the email is genuine,just go to the website by typing in the URL yourself and follow instructions.Call the reps if you are unsure of options/actions to be taken.
In this case,most likely the kid got access to the victims bank account, linked his own bank a/c to the victims and then xferd the funds.All of this of course didn't happen in a day or even two and the Ops post seems to imply.
Anyone know what QIB's notification/verification procedures are when their customers link another account to their primary account ,be a QIB account or one at an external bank?
Terrible, but unfortunately typical of the "four star service" of Qatar banks. Why they do not insure accounts is beyond me. I had a friend who woke to discover that when he logged onto his account there was a different name on it--his id and password, account number and balance, but some other guys name and details. Fortunately it was not criminal fraud, but a clerical error on the part of the bank; the other guy notice and reported it, too. After denying the problem (and my friend withdrawing all the money from the account, the bank finally fixed it. The bank apologized and explained that a couple of digits has been entered incorrectly by the bank when setting up a new account. It just shows the lack of professionalism, security, and checks done by banks in this country. Very amateur.
i learned something today,. thanks :)
Astonishing, I hope you got your money back!
Be careful in providing information especially in the net. My experience three weeks ago, I received an email from a site which to me seems to be from YAHOO. The instruction was to validate my account to prove that I am the real owner.
I did validate and instantly, they accessed my email account. Deleted my incoming and outgoing mails from 2 years back.
Now, they are even trying to access my phone.
If you encounter similar problem, change your password immediately.
Are you telling me that QIB does not verify the addition of new online transfer beneficiaries with account holders by phone with some security checks?
This was the case with QNB 4 years ago, but now the scenario mentioned above would not happen.
http://qatarliving.com/node/6191276
1. There are no trojan horses in that website... it's the way phishing works.
2. They duplicate the website and they record whatever you write in the ID and password fields in the login page.
3. It might be very confusing for some since the mail address of the sender of the email is very similar to QIB actual email. However, the website redirect is clear and if you just check the address bar when you click the link you can see that is not the QIB website.
I received the same email yesterday but I didnt open the link.
NEVER BUT NEVER open a link witch is send by email from a "bank" there are trojan horses in those links to hack info to get to your acct.
alway type in the www. link your self or from favorites,.or check the full link if it is for real from the bank you deal with.
so yeah it is your friends own fault (he should have not used the link in the email)
good for him that the dad from the kid is a good guy, and he got his money back.
this happens a lot in europa as well,all banks over there give warnings not to open email links
with me it happen same in Dubai with City bank.i made online payments and same time i saw 5000Dhs withdrawal with ATM i checked my ATM is in my pocket i called bank they said we have CCTV cameras your application will reached to the concern dont worry and they changed my ATM card.but full two years i was following my case and at the end deira City bank branch said we cant do any thing there is no CCTV camera on ATM definetly you withdrawal money,OHHHH my God and i cant do any thing because two years gone and i was waiting as they said next month you will get the pic its gone ala balala city branch will come and i left the bank.
thanks God atleast you got your money.
THE CULPRIT MUST BE PUNISHED.
this is very serious concern....thanks for sharing
Expect the unexpected... The customer care is -0. Nothing new in it for me. Any organization, nobody is trust worthy and nobody is responsible for anything. You will get a reply like, ask mutheer or (manager).... mutheer will point you at last its your fault. Don't expect miracle here..!!
In a staff point of view, we are merely employees to get monthly money. if money comes late look for next company. No commitment no professionalism.
Infrastructure grows well... but not attitude...
Thanks for sharing.