Nokia crisis!Help sought! :'(
Dear all,
I bought a Nokia 500 mobile fone last october. Since then, it has been eating up my credit for no reason. Every now and then,I get charged a couple of dirhams for nothing!
1- I do not have Whatsapp (I did....but later uninstalled it as it was eating up my credit too)
2- I do not make too many calls anyways
3- I do not use it for internet...unless I am at home or/and have a sound Wi-Fi connection
So that's No calls,No chats and No internet......then where the heck is all the money going?I'm scared to charge more than QR.10/- everytime now.... :-( I've tried everything...the credit keeps dipping slowly and steadily...and I'm clueless whom to approach now?
QTel or Nokia?
Any help will be much appreciated!
Thanks!
spray your mobile with Pif-Paf so tat ur credit is not eaten up by any bug or virus ! :)
.. i had the same problem with my Nokia5800.. then i noticed an antivirus in my phone called NetQin Mobile AntiVirus.. i removed it from my phone and the problem was solved :o) ..please check if you have the same AntiVirus in your phone.. if yes then uninstall it from your phone and see the magic!! ;o)
Go to Menu
Select "Settings"
Select "Connectivity"
Select "Network Mode" then select "GSM" press Ok and retun .
Select "Settings" then Select "Mobile Data" select it as "Off" and return to home screen.
Hope it will help you.
disable push notifications as well.
disable your phone and try to get a new one.. i recommend those 50 rials worth with flashlight on the top and comes with radio as well.. since you are not using it for chatting or internet this will be enough for you...
disable 3g.
disable wifi.
and see if the money still drains.....
Get a Blackberry :P
Check with Qtel and check your device. I have a Nokia 6150 Classic with my wife back home which was eating the credit like this. We got it checked and was told that the phone is in good condition and no virus but we noticed that it is making some calls of its own. We changed the phone with a new Samsung and no more trouble.
Also take a note of what jhonnkarl posted. Switch off your 3G connection while using wifi.
thanks a lot for all the help.....will surely give them a call and ask them what's happening....i just hope it's not some wicked virus :'(
without wanting to sound too 'duh',i must say that there's a tiny '3.5G' right under the network bar.....dunno if that's some kinda indication.coz it simply refuses to go away at any time!
honestly,i have no idea what that means :-(
they would not need to see the phone, they shud have details of all ur transactions. its not the phone that can take ur credit, the credit u get from ur sim card and is managed by the service provider. u shud give them a call and ask what r u being charged for.
ARE YOU SURE THAT YOUR DATA CONNECTION IS TURNED OFF? LIKE GPRS, WIFI OR 3G NETWORK OR MAYBE THE NETWORK 3G IS OPEN. EVEN YOU ARE USING THE WIFI AS LONG AS THE 3G NETWORK IS OPEN, THE CREDIT WILL BE ON YOUR NETWORK AND NOT ON THE WIFI.
do u think i should go to their customer care center or sumthing and ask them?or will a call to their customercare do the needful?i guess they will need to see my fone,isn't it?
yes,i am sure i connect to the internet thru wifi only!i don't even open the maps app....will it get charged even then?
virus?????OMG!i thought this has a Norton Anti-Virus in it! :-S and i know it does....! will take it to Nokia though :-(
thanks a lot!really appreciate it!
Qtel will tell you what are you being charged for as they are the service provider. They will have arecord of all you transactions.
make sure that u r connecting to internet through wifi and not through gprs also note that the maps and other gps based programs will try to connect to net sometimes, if u r sure abt the above, then obviously there is a virus in ur mobile which is connecting to internet or sending sms/mms from ur mobile so go to nokia and let them format it for u.
good luck
it's running on the immediate predecessor.....Symbian Anna.....and i have tried disabling WiFi manually....it's doesn't connect unless manually done.
mobile data?what's that? :-/
if your nokia 500 is running in the latest OS (nokia Belle), you can tap and scroll down the notification tab. then you will see mobile data and wifi just disable them.