Qatar Airways-Excellence in Customer service
I would like to share my experience in flying in Qatar Airways.
I was returning from my home town after a short vacation and I forgot to collect my mobile from the security screening machine before boarding the Doha bound QA flight from Chennai.
Only when the flight started moving on the runway, I realised my mistake.
I just mentally prepared myself to write off the mobile and the simcard, but was feeling bad as all my contacts were in the memory of the mobile and sim.
I reached Doha in the morning and informed my wife at my home country about the loss of mobile at the airport.
I told my wife to call chennai airport and find out if they have located any mobile left in the screening m/c.
To my surpirse, she confirmed that my moble has been located in the airport and I have to lodge a complaint through Qatar Airways.
The same evening I went to the "Lost and Found" dept at the airport and lodged a formal complaint.
After a couple of days, I got a call from Qatar airways to collect the mobile from them, which they arranged to get it forwarded to Doha.
I am delighted by the service rendered by Qatar airways, especially, the attitude of the people at the lost and found department. Every time I called them, they answered very patiently and were very kind to me. Also, I received another call the next day from them to confirm that if I have received my mobile.
I think they really set high standards in customer service.
HATS OFF to them.
Scarlett I wouldn't blame BA for lost luggage in South Africa - particularly if you went through Jo'burg. Baggage handlers there are renowned for doing a bit of shopping in cases - locked or not locked!
When it comes to the in-flight service, I do prefer QA instead of British airways.
British airways stewards, they act like a bunch of bullies getting ready for a game of rugby!
At least in QA, I'm please with the view of the beauties and service.
"It does me no injury for my neighbor to say there are twenty gods or no God. It neither picks my pocket nor breaks my leg."
— Tho
Karwa Airlines has flat beds in Business Class :)
Ban Spoon Feeding not Me
Yes, BA has flat beds in Business and non-stop to IAD and BWI. AND JFK and EWR and PHL and BOS. I figure if one gets screwed up my chances of getting to the US are pretty good.
Mandi
I just flew from Washington to Doha and the flight attendants could not do enough to accommodate it was really a great flight, but business class, if only they had flat beds they would be the best for sure.
you r very Lucky man,
please try to participate 1 Million us$ draw from doha dutyfree shop, best of luck
Then I will go Bankrupt :)
Ban Spoon Feeding not Me
Nice to hear as I am flying Qatar airways very soon. Actually, we don't have problem with the Inflight services, economy or Business but the ground handling staff, even in Doha is not very impressive. I was let on by Qatar airways Bangkok with assurance of transit visa on arrival in Doha only to find out no telex was sent and the Transfer desk staff was over way too awful. I wrote a complaint, never got a reply.
at the end of each week, you have to pay for everyone's drinks at the Harp.
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
I will grant 1 day for every member as you requested.
Ban Spoon Feeding not Me
well place your food order early so we can all get on a schedule...
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
Scarlet - Mrs. Charan is scheduled to go to India for 3 weeks from next Saturday. so QLSG has to take care of my food needs :)
Ban Spoon Feeding not Me
pretty good....where you been hiding lately and how's mrs charan?
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
Mot like BA & Luftanza's Old Hags :)
Ban Spoon Feeding not Me
"Business class came with its own live chicken..one per seat"
Definately. One Air Hostess for every Business class male passenger to make you pamper during your flight :)
Ban Spoon Feeding not Me
airways carries cattle inside now? I thought they always did! Business class came with its own live chicken..one per seat, so you have fresh eggs.(you know I am pulling your chain, charan...)
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
now now, the problem you are having is that Louis Vuitton is so passe...
You should hire a someone to carry your clothing and articles in their own hands so as not to crush or wrinkle your clothes...goodness gracious man...you obviously don't travel much...
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
service to BA, but the beds in BA are MUCH more comfortable. QA's make me feel like I am sliding into the cockpit area, feet first!
The thing that has me a bit ticked off with BA is the time I flew to South Africa, they lost a piece of my luggage, and when it arrived two weeks later, several items were missing out of it. It had been locked and at the time, NO carry on luggage was allowed at all in the cabin area. BA customer service department does not have a human that you can talk to, only email...to which they never would reply, so I never got reimbursed for the items.
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
The whole fleet is brand new Air Bus A340 with individual T.V. for each seat in the Cattle Class OK :)
Ban Spoon Feeding not Me
Your experience would NEVER have happened if QA did what i ask them to do - remove economy altogether and replace it with shag pile carpets for we TOP people to store our Louis Vuitton luggage sets without any damage. Lets put it this way - my Louis Vuitton Valise cost a damn sight more than an ECO ticket and therefore should get far better treatment. Hic !Yippee, Yippeee, its GORDONS gin for me!
WINNER Gordons Gin Personal Consumption Award 2008 Hic!
Hi Scarlett, we're British Air also. I really like the cabin crews and the frequent flyer program allows my husband and myself to combine our miles with no penalty. Last year my husband's luggage was "lost" for a day coming to Doha and they sent him $200 by way of compensation! Not too shabby. Next time I have a problem I will certainly write. 20,000 miles is a one-way upgrade to Business.
Mandi
watching those wing bolts jiggle up and down in the wings can be a bit unnerving during the flight.
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
Flew that ONE time, business class, and the experience was much less impressive than QA coach!!!!
BA is ok...hubby just got back from a flight with them, they ran 4 hours late from Houston, so he missed his connection in London, had to have his travel agent rebook to get him into Doha before today, and they did. When he wrote to BA complaining about not letting the passengers know of how LONG the delay would be, they gave him 20,000 FF miles...not bad, but certainly doesn't do anything for the amount of stress he had to put up with when worrying if he'd make a very important meeting this morning!
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
I like Sri Lankan Air line. Food & Drinks Galore. They force you to drink :)
Ban Spoon Feeding not Me
even when flying coach...can't say that they treat their own staff nicely but they certainly treat their customers well!
Grant me the senility to forget the people I never liked,the good fortune to run into the ones I do,and the eyesight to tell the difference.
Did you fly coach?