So you play games on your mobile

posting my own experience with iTunes Store Customer Support

Do you play games on your mobile, well, who doesn't.

With all the ads and flash in interrupting messages while using any app on mobiles, you might have pressed that repetitive game add.... and boom, 

got a billing statement that you were charged with some amount that you knew nothing of. So what do you do? 

As for me I went google which led me to contact the developer of the game through my App store billing, and asked for refund … 

and in just 12hours or less my mobile was beeping with messages, this time from iTunes, and several refunds were being in process. 

There is this common thing that goes when customer services are stereotyped badly and generalized so one assumes that it is true.

Well in my case I express my gratitude and a big salute to the iTunes Store Customer Support, for taking the necessary action in a quick manner.

A big thank you, Akbar from iTunes Store Customer Support

==============================================
-----------------------------------------------------------------------------------

Thanks for contacting us.

I understand that you’d like to receive a refund for the subscription as you did not intend to pay for it. I’m happy to help you with this today.

I’ve canceled the subscription and have issued a refund for the eligible renewals that meet the refund policy of the iTunes Store.

Within 60 days as you're using Carrier Billing, ###.## QAR should be posted to the payment method used to make the purchase.

Deleting a subscription app won't stop the subscription. For more information on managing your subscriptions, including how to cancel subscriptions, see this article:

http://support.apple.com/HT202039

Note: If you change or cancel an existing subscription you may not be able to resubscribe to the same subscription at the same price you previously paid. Your subscription will end at the next renewal date if you cancel it.

For more information about subscriptions and purchases, see this page:

https://support.apple.com/billing

I hope you have a great rest of your day. If you have more questions, just reply to this email. I’m here to help.

Thanks,

Akbar
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww