such a stupid bank Mashreq Bank

I too certify it is a worst and cheating bank.

I too certify it is a worst and cheating bank.

i submit request for clearness letter and since 8 days #Mashriq_Bank#Ramda Branch Qatar not give any feedback .when i calling on landline number all numbers on silent and when i call on customer care of #Mashriq they advise me you personally visit beawar very poor services and very stupid staff of Ramada branch

Go to Consumer protection -

http://www.qatarliving.com/posts/how-complain-consumer-protection-department-qatar

In 2010 one of the agents gave two credit cards stating that it is free for lifetime.I do not have any salary account in Mashreq bank but he kept on insisting and i took it.I have never activated the credit card or made any single purchase.In between i tried to cancel the card but they never cancelled.

In the meantime they keep on piling the finance & other charges per month.

How to take up this case?Is there any consumer grievance or other forum?

Let us complain to qatar central bank-www.qcb.com.qa

procedure. The problem is no advance information were given as to when it was to be implemented. Anyhow, I closed all my transaction with them a long time ago. Less headache!

are there anybody out there (besides me) who observed that there are errors in the system of Mashreq bank as of today?

When i checked my balance thru mashreq bank ATM machine, the amount came out with "negative/minus " sign (ex. amount: -XX,XXX). This was at 1PM today.

when i tried to pay my groceries the POS printed as "insufficient fund". THis was at 3Pm today.

When i checked my balance again in Doha bank atm machine, it shows "Amount: 0". This was at 4Pm today.

I came home and acces mashreq bank system onlinne to check whats happening on my account and upon typing my correct user name and password, it will show, "LOG-IN FAILED".

I was really disturbed, Is my bank took my money in my account? I did not received any SMS about the movement of my account details especially the avtivities of my money. :(

me too had a bad experience w/ masreq in c-ring customer service! they have customer service who dont know what really a customer service is!!! he even told me "i'm not working for you!"

so instead of applying for additional transactions, i applied for my card cancellation for i dont want to have anything to do with that bank again...

they're also giving wrong informations in the teller like you cannot pay your credit card over the counter as the system will not allow!!! crazy!!! and want me to pay through their machine w/c i dont like as i want to pay the exact amount for closing purposes...

before i leave i told the guy & girl next time dont give wrong informations to your customers, for i know we can pay over the counter as every month my friend was paying my credit card w/o my credit card w/ him and he's doing it over the counter!!!

i have the same bad experience with this bank. they are thieves, their reward system is useless. after you have all your points from shopping spree, they will just ignore my claims because I lost my card and they will not issue replacement because I am no longer employed. what the h*ll! and this bank thinks that I cannot survive being a housewife, that my husband will not support me. this bank has no system and is not organize. and i agree, they work as if their colleagues are strangers. they dont know each other. i will never ever get any related services to Mashreqbank.

I agree with you guys that Mashreq Bank is really a Stupid and Lier, because one of my friend apply a personal loan and one of the agent of the said bank if what ever happened to you in Doha Qatar or the company will terminate and you are not yet finished to pay your credit in Masreq Bank the loan is covered with the insurance after one year my friend is terminated by his company and he will send to Philippines so he have a balance to the Bank Loan, then after 5 months the mashreq bank will forward to the interpol all the details of my friend bank say they will sue the case to my friend. the nerve!

I applied a bank account and personal loan in Al Mashreq Bank , I completed all documents, when I submitted the transfer letter certificate to them (attached) they accepted and the open the account but my loan amount still on hold, until I submit another transfer salary certificate.

Including (in case of termination or end of service the company should inform the bank and transfer the end of my service gratuity to Al Mashreq Bank).

Unfortunately my company refused to give me the said document .

As result of that I failed to get the loan from Al Mashreq Bank , and they start to deduct the loan from my transfer Salary , I contact many employees in the said bank but they done me nothing as they wait instruction from the Manger In Dubai , and his majesty also busy in india

So since one month a run after them to get my money back .

Really is there any ........... bank like that .

i was planning to write something really BAD experience regarding the Mashreq Bank here in Qatar, specially the aL Rayyan Branch..

the agent from the bank called up and ask me to activate my Debit Card in ANY branch,so, went off to the nearest branch which is the Mashreq in aL Rayyan.. i was there at 10AM and asked the staff in the reception and she handed over a form and asked me again to sign it since they dont have my signature in the data base?(i was surprise because its already opened-account since my salary was already there but my signature wasnt in the data base of the bank..), so they asked my to wait for 5 to 10mins. which turns into 2HOURS of waiting.. YES! 2hours just to confirmed my signature from other bank..it took them 2 hours for the verification of my signature.. and after 2HOURS of waiting i was asked to go to the 2nd flr which is the place you can PIN your Debit Card and all of a sudden its offline.. i was so freaking MAD almost shout at them but i hold up my temper since the receptionist was so accommodating and keep me updated.. i just HATE the freaking system of the Mashreq Bank..its the lousy and pathetic! the WORST BANK SYSTEM in the world! so cut to the chase.. after 2HOURS of waiting, i made over-the-counter withdrawal and was asked again to wait to verify my signature and waited another 30MINS before i had my withdrawal..i was so freaking mad with them!!!

so after a day, an agent who process my card called up early in the morning and asked me to visit the bank again and waited for an 1HOUR and nothing happened.. i was late for work that day and they wasted my time!

MASHREQ BANK HAS THE WORST SYSTEM EVER!!!!

I had 40 such certificates for the past 8 years with no winnings. I hope I will be able to encash them in the near future. Pity I did not keep them in deposit, having lost at least 20000 QR so far.

I WANTED THE NUMBER FOR CORPORATE ACCOUNTS IN DOHA, SO I VISITED THEIR WEB SITE AND CALLED THT NUMBER. A PHILIPINO LADY TOOK THE CALL AND GAVE ME NUMBER OF CITY CENTER-CARREFOUR..HEHE...I FELT SO PITY AFTER CALLING THT NUMBER...

AGAIN I TRIED, ALDAY FROM THE CALL CENTER REPLIED ..SHE GAVE ME ANOTHER NUMBER FOR C RING ROAD BRANCH--4249628, I TRIED THT NUMBER " PERSON NOT IN SEAT " KINDLY LEAVE MESSAGE " ( I DID NOT DO THT...WHY ??? U KNOW THE REASON..), THEN A TRIED 4 NUMBERS AROUND THIS NUMBER, ALL RELATE TO MASHREQ BANK "C" RING ROAD BRANCH ONLY. NOBODY IN SEAT ??/ I WONDERED WHERE THEY GO DURING BANKING HOURS ????

WHO CAN ANSWER THIS QUESTION ???

I am extremely happy with Mashreq Bank Credit Cards. I have used Airport Lounge 3 times last year (free) during travelling. Got one AAA road assistance card for free.

Recently I came to know that I have 63000 Mashreq points which means I can get gift vouchers worth QR 630 redeemable at centerpoint, 51 east etc....

Excellent deal since I was using HSBC cards for all my life and I got nothing in return

this is the worst bank in qatar

it means you are NOT WISE! Simple!

***********************************************

"Why is my PM access blocked?"

Hi Nazli,

Same thing happened with some people in our office and they finally got their credit card but using the card put them in more trouble than they cud imagine.

Sharing their experience, I refrained from getting that card.

Anyhow, closing down the account & cancelling the card is a good move.

i do not understand why poeple even consider taking credit cards?!...

have people realised that the whole system of having cards wiht CREDIT, where developed years back - to support indivudals doing bussiness wiht large amounts of money fluctuations... it was not a system devised for common man to use..

but now- people are just fooled by this system, are not aware of it, and just jump into such schemes.

Im satisfied having a simple debit card, taht allows me to handle money the normal way. Please be aware of a certain system, before joining and applying to them in haste.

Irrysa,

If you can refer to a good bank agent, I really need to have a credit card for online purchases. You can also email me at [email protected]

Strange…It seems the bank is running on one person only his personal engagements affect customers...this is we called mismanagement...

The highest person of the management should be held responsible for all your sufferings...

Take a plane, go to Dubai directly to main bank

and ask to speak with Gen. Manager not to other

people.

I do this here in another bank and get support.

When you are dealing like small client, waiting on line to get your right then you have problems like mentioned before.

I open account last week, one Indian come to company, few days after they invite me to bank, at first they open me normal saving account, I say NO. I dont save money here I spent all or send to my country and they open me GOLD account, give me nice leather book and in few days I will get my debit card at first.

My Id is still in process and this is normal they wait ID then they give me cards.

If something change in customer relation be sure I will inform you openly or go to owner of bank in Dubai.

I dont care how much cost me but client is KING.

I had the same Scenario with Mashreq Bank. In the name of providing Credit card, documents are taken from me a number of times. And finally no credit card and no documents returned. I just hate to see any represtatives from This bank in my office..

OLD THREAD'''''check date please'''''

i had same experience... me and my friend, i just used the card once and all of the sudden all the balance amount are gone without spending it. when i called the bank they couldn't explain to me what the hell happened, they just said ' yah ur balance are finished '... just like that without clarifying. and if you didn't pay your monthly payment at their due date, you will received a call that you have to pay this amount or they gonna open a case against you... how was that???!!!!!!

All banks here are not that customer centric. We are yet to hear the positive sides of Mashreqbank anyway.

Banks has tighten their rules on loan and credit card so unless you have complete docs and there is no issue about your past financial transactions then you'll get your card fast. If there are delays that is because there are issues that they need to resolve. It is a matter or communicating with your bank.

So sad for your experience this should be a wake up call on Mashreq Bank to check on their staffs. Kinda hard because of the multi cultural environment.

........................................................

-= This is absurd. This is absurd =-

No doubt, these guys are hired from a N.A.T.O island.

(NO ACATION - TALK ONLY).

Well done HR department of Mushreq Bank..

Hi Guys

I would just like to give a small advise about Mashreq Bank... This bank is a real monster. Trust me you will regret the moment you applied for a credit card from them. This bank send his idiot workers to you to give you their offer of credit card with a lots of unused benefits. You get the credit card. And here you start the unfinished paying. You keep on paying and they keep on adding.

I fell in their trap, I got their credit cards. At the beggining the late payment fee was 125, they changed it into 175. I have two cards, If I get late for one day. I pay extra 350 QR!!!! God Demn it!!! I feel they are taking their salaries from our salaries.

The only bank I might recommend could be Standard Chartered bank.

If anyone recommends Mashreq or speak good bout, after these stories and lots of experience from bloggers, that person works for mashreq bank or affiliated

bad, worse, worst.... the only choices you have here...

If lucky, you might have a good one...

better, best..... the least ones to dream..

luved the story..it was a great read

but the truth is all banks are equally bad...welcome to the middle east :-)

Here is what happened with a friend who has account at a Dubai branch of Mashreq Bank:

http://tinyurl.com/dd8lra

Dubai Expat Blog: http://www.dubaiexpatblog.com

u r trapped!!! :)

Oh my GOD!

I just received my credit card from Masreqh!!!!

Mashreq bank here? What's with HSBC now?

I have account in HSBC SHARJAH/U.A.E. I havn't seen in my life stupidity like this bank, they open account for me then I found everything was wrong, it was a long tragidy.

Furthermore, if you call the bank 1000000 times nobody will answer you. About carpark near the HSBC it is a real nightmare as well.

i think so really the mashreq bank is not good for something u can try to commercial bank (cbq)

I think Doha Bank is the best in doha

I NEVER SEEN SUCH A STUPID BANK IN THE WORLD. HUNDREDS OF THEIR CUSTOMERS FACING SAME ISSUES

This is just another example of how institutions are not regulated or controlled here. Personally I would not give my personal details to someone coming in to my office. Not even if he claims to be from the bank. Best policy is go to the bank, fill in the application and retain a copy. You should know that what is promised and what is received here differs greatly and no one is held accountable

Even I think its really a stupid Bank. My mom had to pay QR 165 for closing the card. Though we didnt use the credit card at all. My mom never applied for a credit card. But they sent it to us saying that this is for the SPECIAL customers who have Mashreq Millionaire Certificates. Though we didnt win anything since 6 years. Its useless keeping these certificates as its just blocking ur money for a long period.

I think the draw is for their kiths and kins.

niCe oNe!..well said!.. =)

ther is nothing and nothing we experienced as positive... they are open to cheat more and more ppls. what else? it's always the positive that becomes negative.. try not to...

it's just happened that the negative are easily written than the positive.

Ever wandered why the bank is still open for business???????????????????????????????

"dgoodrebel will always be the rebellious good one"

you will get it when they dont have any other job or else, when the bank run out of money after making everyone billionaires!!! all the best.. btw my friend is also waiting for his loan for last two months and it's tomorrow.. tomorrow and tomorrow or after two days... tomorrow never dies.. stupid reasons.. biggest loosers!!

So another "THIS WEEK" is over again!!! Nothing new as they've promised for my credit card! LOLS

they did it again???and again??**sigh**

very well said and strict to points of action! something much similar to what happened to me. i had a loan trap in 1999 (the time they started their opening "trap qatar operation") so this is what you can assume, they haven't gone any further than they were at the beginning!!!!! thanks to mashreq/the bunch of thieves...

In my opinion Banks should be given a rating according to their Performance,Customer Service and Reliability by the General Public or an Independent Body so that people especially recent arrivals would not feel that they are in Darkness while selecting or dealing with a Bank.

Advertisements Doesn't mean everything since i feel there is a viel between the relationship of Customer and a Bank in most Cases.

S.M.I.L.E

Simpleman is loving everyone

:):):)

Mashreq is a "Millionaires" Bank where a penny is not given to a needy Customer. Believe me they take money in a Second or so but runs you between pillar to post for giving any money. THE WORST as far as i have seen, no ethics nor policies just trapping tricks.

They Come to your Office saying they provide easy loan,good interest rate and all the stuff, being fallen to the trap you open a salary transfer account and gives all the documents and thats it.............the REST is a TALE unknown but Experienced.

Every day they got a reason or so and one fine day would come up and ask an idiotic question to clarify so and so..........and days roll you keep on waiting.

In my native place the lottery hawkers or vendors says "Tomorrow,Tomorrow,Tomorrow is your Day, take a bumper Coupoun and Win a Hundred Thousand and a Car",Tomorrow,Tomorrow........."

The same way guys in Mashreq would say Tomorrow and sometimes "Today Evening","your application is ok and accepted and we wil credit the amount to your account".................

You waiste your time,energy and Money going back and fro for a Loan from Mashreq Bank.......

And as they Say "it Rains " when Mashreq finally gives you a loan if at all you are that lucky or end up as a daylight Fool.

S.M.I.L.E

Simpleman is loving everyone

:):):)

what the f******k

now me 2 hate mashreq bank.

once again, this is a hundred times we has posted thread for Mashreq Bank. what to do?

i've been a victim, my friend whom i referred too also been a victim and here we are again...

i made sent my complaints and all of your post here in QL thru their email but nothing happen. one guy called and he just listed and didn't meet my expectations. i don't know swear how to deal with their bank. but in UAE they're claiming they're No.1. really? or maybe No.1 in fooling people.

guys, this is your first and foremost problem (don't call it human nature. when it comes to serious business) u guys never accept your mistakes. keep finding excuses or reasons which suits verywell for loosers!!!!

it's just that I know the work habits of these Filipina. For Hurricane007, I'll check if I can help get rid of this Michael. I'll try, not a promise!!!!!!!!!

"dgoodrebel will always be the rebellious good one"

dude, i got a problem with one of the mashreq bank staff and he's a FILIPINO. he trouble me like anything and he presented the worst form of customer service. btw it's loan issue. i hate to see that guy again. and his name is michael! not even a single thing to say as +ve.

"Have anyone had a bad experience with a Filipina agent? Tell me and I will confront them." uhhmm... do you work in mashreq? how about if I had some bad experience with some Indian agent? can you help?

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‡♥~~"Never argue with a fool. People might not know the difference".~~♥

♥~nashx~♥

(=^_^=)

Its been over 3 months i applied for land line and ADSL line for my home.. still no sign of them

with this bank. Maybe not all the agents. Have anyone had a bad experience with a Filipina agent? Tell me and I will confront them. Right now, I can only say positive things about this bank. But who knows, maybe I have not yet experience your experience?

"dgoodrebel will always be the rebellious good one"

FYI - My wife's Credit Card was hand delivered to her office in less than a week :)

Credit card solicitors are not Mashreq Bank employees. They are agents promoting Credit Cards and they get a commision after you apply for the card. what will happen after that is non of their concerns. So don't Blame The Bank for the actions of the individuals.

Me & My wife buy Mashreq Bank Millionair Coupens every month :)

I had posted a same thread too with this worst bank ever! I haven't received my credit card yet after a month now of promising me that It will be sent to me "THIS WEEK!!!"Anyway there is lot of "THIS WEEK" more!!!!

****guys, this is a warning**** please don't lose your money and precious time running behind the fools from mashreq bank!!! i have two tragedies to tell you guys.. i shall post it once i get some time.. beware, mashreq bank s*kz!!!!!!

i bet this is the worst bank ever. i was a victim too. mashreq bank employees are the worst in customer service!!! hate to see!!! they are trained to work for mafia or underworld.. oh sorry may be in fish market!! they are only trained to cheat the customer or to trap the customer.

hay nazli,

sorry to hr wht happend to you,if you remember I spook to you about that cuz I work for the bank and you called me and you shout on me-by mistake-!! I dont think that should put itall on the bank in this way, specially whn you give your docs to any body ask to, one guy dosnot represent all the staff.

hope you find your pace of mind in some other bank.

be fine

Waiting for life to happen!

ok to hell with it!!! BURN THAT BANK!!

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†♥~~"Never argue with a fool. People might not know the difference".~~♥

♥~nashx~♥

(=^_^=)

OK it was just to long ang borig read all of it. any way the guy Mohammed(the indian dude) is the one to blame all of this. I think he dont know how he should do his work. Masheq should fire him

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♥~~"Never argue with a fool. People might not know the difference".~~♥

♥~nashx~♥

(=^_^=)

thank god.. i dint open an account with em..

THAT BANK STARTED ALL MY MISERY HERE IN QATAR...

I hate that bank with all my being...

I SEND ONE COMPLAIN LETTER ALL E-MAIL ADDRESS WHICH I FOUND FROM MASHREQ BANK WEB SITE. THEY DIDN'T TRY TO WRITE ANY ANSWER TO MY LETTER. I SAW THEIR CUSTOMER IMPORTANCE ON THEIR EYES

THANK YOU QATAR LIVING

do u still need a credit card dear?

just let me know, i will send someone to u and i promise u, none of this will happen!!

If you're looking for a problem, you're probably gonna find one.

Yah such a stupid bank! You are all ryt! Just got a bad experience from this bank also!Atleast I know now that I'm not the only one who hate Mashreqbank!

I once trust Mashreq too but I had a terrible experience with them - It is unbelievable to deal business with bank and they just rely on verbal communication fro whoever and never really verified how true is the report they got, instead they treat the customer as thief. I did not say this because I heard so, but because I experience it myself. It's the worst nightmare in banking transaction. worst.. worst.. worst.. sorry for those who served Mashreq sincerely but this bank is a milestone away from the customer deserved bank.

To be short:

1. Representative came with credit card offer in April-2007.I gave about 5 official documents, complying many times what they were asking

2. The present, May-08; STATUS STILL THE SAME; no card, no representative; just the comment under processing.

3. Reasons? Some representatives, as informed from internal sources, did some frauds, so the management sacked many, including the represenrative who handled my case plus his team leader.

4. Plus points are that once in a while I do get an anonymous representative call of Mashreq Bank saying that my card would be issued shortly and they need another certificate for that. And again the friendly and likeable females at customer support who say "Go away" as if it were an "Welcome".

5. Personally, I decided to end my relationship with the bank by cancelling the Millionaire certifiates and the linked card; as the proverbial last straw came delays in getting cancellation approved from DUBAI and customer service representative who has time for everything but sit in her chair to help a hapless victim as ME!

That is totally crazy!!! I wouldn't believe it if I hadn't lived here for a year!

Luckily I only had positive experience with my bank..

Kismet

I have been using this bank for millionaire draw only. 100 of their agents offered me credit cards and a firm no. to everyone. These prople who are promoting their credit cards are not their direct staf.. They are agents who are working for a commision :)

I went to them to open a saving account, and I wanted it to be quick, I had a lot of cash in my hand that I wanted to keep away from my other accounts.

The first day to told me we neem the Electricity and water bill as a part of the documents, I came back the next day and they did not ask about it again, so i lost one day for nothing.

They promised me it takes 3 days to open the account, and I waited 13days, and never heard anything from them, I called them back, asking if my account is opened already, and how long it takes to close it again, :))

Yea, it's rediculous, Time is money for me, and I don't want to mix cash in the same accounts, for business requirements.

Ironically, they told me there might be a charge for closing the account, and then they told me that I can close it for free since I did not use it.

Other than the amazing and helpful Philipina in the costumer service, I found nothing good at all.

:D

The one thing i know for sure is that if you miss their payments by a day, you get a big fine.

http://www.qatarliving.com/group/ql-kairali

YOU DONT KNOW ME, DONT EVEN TRY !!!

[img_assist|nid=98090|title=New|desc=|link=none|align=left|width=|height=0]

Hahaahahaaaaaaaaaaaaaaaaaaaaaaaaaa

may be a bank is hiring all incompetent people..

good move Nazli..if not you might end up in mental hospital.

thanks for the info..this wil help

keep your options open

hahahahahah ... oh my godddddddddddddddddd

i really feel so sorry for you mr's Nazli ... such a nerds !!!

well frankly mashreq bank services are really good in UAE i wonder how they got this bad here!!!maybe they are trying to go with the flow!! banking services are hopeless in qatar no matter which bank you deal with!!!

oohh godd... if were there i would have bang my head or the banker's head...

i also heard about this bank

only for lucky draw peoples are using