Vodafone Qatar Reviews

Vodafone sucks

On December 31, 2024, I was subscribing Vodafone in Qatar (my number was 50825654) and departed from Qatar and promptly contacted Vodafone to terminate my service as I was leaving the country permanently. They assured me that the disconnection would be processed. However, upon reaching the Qatar International Airport, I received a message from Vodafone indicating that they would contact me within 3 days to discuss my plan. Feeling dismayed, I immediately called Vodafone once more to reiterate my request for service termination, and to ensure this, I requested a confirmation number for the telephone conversation. They reassured me that the conversation was recorded and that I need not worry. The confirmation number provided was 180075570856, and the representative I spoke to was named Kamachi.

Upon my arrival in the United States, I received a message from Vodafone stating that my international plan had been successfully renewed for another month. This has caused me significant inconvenience, and I am seeking immediate resolution to this matter. I strongly advise against using Vodafone due to my personal experience with the company.

80 % of Vodafone Qatar runs from Egypt as a kind of outsourcing to save the cost as much as they can...that's why the English accent sometimes in n't perfect also the managers are forcing the call center to handle the problem i.e not to solve the problem but to HANDLE the customer by saying sorry ,, i promise you ,, let me check and finally if you insisted on talking to one of these managers he will solve your problem immediately ......i know how does it operate form 6th October city in Egypt .....the same shit happens to UK customers Billing section , Vodafone Germany ,Vodafone Spain back office .

Vodafone Qatar has the worst quality of service.

In a nutshell, I have reported a lost credit on my mobile phone. It took them over a week to refund my money and blame the "faulty system" and providing me with a "technique" to avoid this in the future.

The blame does not go heavily on customer service reps, it goes to the unethical, unprofessional management who are sucking people's money I dont know for how long. Some of the managment dont have a clue what is accountability, responsibility means and most certainly I dont think they ever abide by a word called integrity if they ever heard of such terms.

To put is simple, stay away from Vodafone Qatar as they will steal your credit "balance" from your mobile phone without you knowing it. This will happen from some rogue internal employees within the company.

I purchased QR 55 Flexiplan from QNB ATM machine today. The machine said Vodafone will send me an SMS with the voucher code. The SMS never came. The ATM never spat out a receipt even though I pressed YES to getting a receipt. Went to Vodafone counter, they said they can't help me. I have to call the customer care center. So I did. Those guys are NO help either. They said I have to deal with QNB!!!! WTF?!?!?

Now 55 riyals worth of credit are floating somewhere in lalaland. I'm gonna call QNB tomorrow, but I have a feeling QNB will tell me to get in touch with Vodafone.

Amount was deducted from my credit card but they were not able to send me the balance.

Whenever I called them they said it will take 48 hours.

When I asked the call centre agent "when this 48 hours are going to be over in a month time or more" agent was laughing and told me to bear with them.

I was promised several times to receive a call back but -------------- ?

I was insisting to transfer my call to supervisor but I was shocked when the agent told me at the moment they have only call centre staff and they have not hired any supervisor.

Unbelievable

Dear Vodafone Subscribers

Please be aware of that you may lose your credit due to their network troubles or due to their bloody damn computer glitches.They never or ever care the customers problems and i have lost my credit and they have even overcharged me and keep their bloody lips tight every time when i complained.

They are merely cheating the subscribers and if you not keep track of your calls or credit this would happen to you too..

Well what i can say just keep away from their connections and services.

Well in one way i think Vodafone is doing great. I mean, it has kind of just started, and still on the 'Ready, Set' stage, not to 'Go' yet.

Anyways, it couldn't have been the Worlds 3rd largest Telecommunication Cellular service if it sucked, so you just gotta be patient bro :)

"Everything is okay in the end, if it's not ok, then it's not the end."

"When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one that has opened for us."

Dear su2dod

I am a member of the Customer Care Team in Vodafone Qatar and would like to respond to your issue.

Firstly, I would like to apologise to you for the bad experience you have had with the Company and also to assure you that this is not normal practice for us to deal with Customers in this fashion.

We have been dealing with a large increase in the number of calls to our helpdesk due to our RED launch, however, I would like to look into your issue for you and call you back, if you so wish.

You can contact me at [email protected].

Unfortunately, I cannot reply to other queries on this address but I would like to be able to give you our best support and hopefully change your opinion of us.

PM sent

__________________________

Mr. Q's Blog - A Qatari's view on Qatar.

http://qatarvodafone.wordpress.com/

Pasted below is my first customer review on the blog:

Here is my complete story with Vodafone. Here is what inspired me to start this blog.

I had been using a Canadian bank account to make my automatic Vodafone flexi payments. On September 8th 2009, my bank rejected a payment on the basis that it was suspiciously coming from Qatar, and I had not declared that I moved here.

I called the bank, fixed the problem, and called Vodafone back on the same day. They promised to recharge my phone within 24 hours. I waited for 48, and obviously nothing happened. I called back, and this time they asked for my credit card and residence information again, which supplied, and again they promised to recharge my account within 24 hours, and again I waited for 48, but nothing happened.

On September 26th, having been calling on an almost daily basis, the (unskilled) customer service representative informs me that my request for a recharge was only sent to the Accounts department the day before (September 25th). I asked why it took so long to send the request, she simply apologized for the inconvenience, and again, she promised that my phone should be up and running within 24 hours.

Today is October 1st 2009, I have waited 23 days, and in those 23 days, I must have spoken and complained and given my account information to their (unskilled) customer service representatives at least 15 times. Some were normal employees, while others claimed to be managers, but they ALL always assured that my account will be activated within 24 hours.

Finally, to break the camel’s back as they say, I called today with the intention of speaking to a manager, and although I asked for an English speak representative in the option menu, I get a guy who’s English is so bad, that it would have been easier for me to decypher the Tsok-blum-stung-bling-euh language of the indigenous native peoples of North America. Nevertheless, after my persistence in asking to speak to a manager, he puts me on hold (typically) for 5-10 minutes only to come back with a “manager is busy, I’m sorry, jibber jabber, good bye Sir” without even giving me a chance to reply. It was at that point that I burst in his face demanding that he not hang-up and explain the situation to me in terms of talking to the manager. He obviously has no answer except that no, they will not call me back. So, I told him to de-activate my account. In any civilized customer service department, they would try to get to the bottom of the reasons behind taking such a decision. Instead this guy gives me a “Yes Sir” and proceeds to verify my information to cancel my account After that, he asks to put me on hold again, and leaves me waiting for him to come back for a good 15 minutes.

At that point, I wanted to go find the Vodafone office, hold the guy from his throat, and just choke him until his face turns tomato red. But no, I said to myself, I have the power of blogging! I hung up the phone, and created this page to do what I do best.