HSBC : Crappy customer service - TRUE?
I am so pissed off right now with HSBC. I have been trying to compose myself for the past few days and be patient with HSBC but I think I've had enough. Honestly, I really didn't want my account (salary) to be in HSBC but because my company has a strict policy for all employees to have our account with them, I didn't have a choice.
Can't tell you the exact problem but all I wanted was that when I call their customer service, at least someone would pick up. Boy! For the last days I would spend a lot of time calling numbers of HSBC (all branches), trunkline, customer service, even my agent's personal number...no one would pick up! NO ONE! In the website it says that the main branch (airport) is open from 3pm, I called up at 3:15 to 5 pm....the phone would say "we cannot answer your call because our office timing is from 3 pm to 8 pm"...but i called up at 3:15 and then 4:00. From 3 pm to 8 pm i had tried more than 10 times.
This morning...i was able to talk to someone and he told me he'd get back to me at 12noon...i said ok...but he didn't.
Is this really like this in HSBC?
regarding the side comment from hsbc customer service so many i heard a lot of complain regarding the hsbc services ,,,i think they dont give more importance with small time client,,, they dont care at all they only focus thier attention w/ the corporates client.....
but I am not also pissed off with them. I do all my transaction through internet banking and so far, so good. Even queries, it's fast.
But when you do OTC transaction, all my three banks are the same. Toooooooooooooo loooooooooooooooong!
u need to check more before thinking is flipina in the reception and u can open an a/c with hsbc they will make u happy but no one will pick up the phone
piers could it be? we might be working for the same company lol its our policy to open an account with them too since they have an agreement with the head office. anyways two months over and counting...no atms in sight
Aloooooooooooooooooooo
Aloooooooooooooooooooo
exactly - great comment...all business calls start that way and then get worse :)
Haven't you been in the Gulf long enough to know from experience that you cannot do business with a phone call? It always takes a personal visit.
Mandi
It was a blessed relief the day i closed my bank account there.....after four years of problems.
QNB and IBQ now - not perfect but much much better.
over the phone, so it is no use calling. I went to HSBC on Monday to deposit 1 check. It took them 50 minutes. Ridiculous, but I am used to it by now. I am just glad when it only takes 1 visit to get something done, rather than 3 visits.
Hi C2W, that's a good point but I am working outside Doha this week my breakfast is meeting, lunch - reports, dinner - beer.
Dude... compromise... I was trying to be funny only becaus you couldh'v put some effort to visit instead calling and complaining here.. basically I don like complaints... solution is there everywhere... Now... Just relax... Next time when u call... they will address you... good luck...
hi ruby, reminded of my atm cards...it took them 2 weeks to give me a call that it's ready. they told me it's in Airport branch at 7pm, i went there at 7:30 and they said they made a mistake, it's actually in Salwa Road. So they said i should go back the following day to get it at the Airport branch.
It was so casual they didn't care they have wasted your time...
im pissed too its over two months now i still haven't got my atm cards with me for crying out loud!
C2W...i am cool don't worry...
I am just so disappointed that a huge company such as HSBC has some crappy customer care.
hi Joe, all banks are the same in terms of what services they should render, but how they do it it's a different story.
HSBC's customer service is horrible. I am not a fan of CBQ but their customer service is good, likewise with Ahlibank and IBQ...at least they pick up the phone.
Nice to hear... the day I joined... some to thread me... I like fighting alwayz... piers it will be difficult if you afraid of comments... HSBC up..up...
Dear Friend
All banks are similar and we cannot say one is betterthan the other. The guy who told you that he will get back may have LOST HIS JOB, and so he did not get back.
C2W, you have to move on from having been dumped....or we can make a thread for you...
Personally go there n make a blast
Ah.. I'm sorry... I wrote extra about filipina... please forgive and remove one l from my last post fillipina...
wtf?
C2W wtf your talking about?
uh...and a lazy filipina? nice strike...
It's not just one number I had called. I'd called up all the numbers listed in their website including the ones from QTEL directory.
Go for HSBC...i don't care...
true x 100
Hello... I heard when ever there is a complaint people will group against you... Imagine the effort to become HSBC... Dont blame HSBC jus bcoz a lazy fillipina receptionist who don want 2 pick d call when she was talking to her boy friend...
I'm gonna open an account in HSBC and ask my company to pay additional salaries in two bank.
It's not about the payment...it was their mistake and they proposed a solution...I am waiting for the solution until now.
i don't care about the corporate thingy they have with my company.
at least pick up the f...ing phone. if someone says he'll call you at 10:30 am, he will.
i was compelled to cancell my account with HSBC because of multiple reasons and with Doha bank now and happy !
IBQ has been a good experience so far. HSBC: Well, remember, it is a (world's) local bank and follows the local traditions! Nothing new about customer service standards! Good luck!
Jus check wether u paid ur telephone bill.. could be q tel problem... dont blame HSBC..
No...No... I'm not the owner of HSBC... I think everyone will misunderstand...
Ther are really bad for personal banking ..i have seen and heard many people are having issues. but they seem to be good for corporate clients, that might be one reason your company sticking with them
I have been with IBQ, Ahlibank and CBQ and most of the times someone would pick up your call and when they say they would call you back..they would. And i am paying 70QR for the Advance Status for HSBC. I am f.cking paying for nothing...
True