wasay1234
MOHAMMED ABDUL WASAY Mobile No: +974 70078491 Email: [email protected] Doha, Qatar (Having Work Visa with NOC) CAREER OBJECTIVE: To excel in all the fields related to my work with Quality, Integrity, Teamwork and Passion. I am a successful professional with proven, consistent track record of handling Customer Service and Administration. EXPERTISE SKILLS: Customer Service Customer Relationship Customer Issues Resolution Reporting & Documentation File Management and Records Procurements & Bill Payments Inventory Management Training Coordination Negotiating Skills Sales and Marketing Coordination Invoicing and Bank Transactions Logistics and Transportation ACADEMIC QUALIFICATION: Advance Diploma of Human Resource Management, Australian College of Technology and Business, Brisbane, Australia, Diploma of Human Resource Management, Australian College of Technology and Business, Australia, Graduate Diploma in Hospitality Management, Hospitality Training Association, Brisbane, Australia, Bachelor of Commerce from Osmania University, India TECHNICAL & FUNCTIONAL SKILLS: MS Office (Word, Excel, Power point) Diploma in Accounting Software Tally 9. Wings, Focus, Peachtree. Acquired 3 months training in SAP (HCM) from Version IT, India Languages Known: English, Urdu, Telugu & Hindi WORK EXPERIENCE: Al Rayes Laundry, Doha, Qatar Position Held: Customer Service Executive (Dec 2016- Feb 2016) JOB FUNCTIONS & RESPONSIBILITIES: Resolved customer complaints by identifying problems and provide excellent customer service Communicate and coordinate with branch staff Dealing with telephone and email enquiries Record details of inquiries and complaints Deal with customers either by telephone and electronically SIMRATECH SOLUTIONS, HYDERABAD, INDIA (Sep 2013 – Sep 2015) Position Held: Administrative Officer JOB FUNCTIONS & RESPONSIBILITIES: Maintain Employee Personal Files and Departmental Records Coordinate with HR and other departments Ordering and maintaining stationary and equipment’s Monitor Staff Performance and Attendance activities Implement and Maintain Company Policies and Procedures Dealing with telephone and email enquiries Supervises administrative functions of the Admin section and provide the necessary administrative support and assistance to Management Supervise duties of all clerical and administrative staff EUREKA OPERATIONS, BRISBANE, AUSTRALIA (Mar2005 – Aug 2013) Position Held: Assistant Manager, Customer Service JOB FUNCTIONS & RESPONSIBILITIES: Manage and lead teams of Sales and Customer Service executives, office staff to ensure team effectiveness and customer satisfaction Fulfill completion of the necessary procedures, systems and documents Professionally handle incoming requests from customers Effectively communicate with and interact with people on all level Record details of inquiries, comments and complaints Resolved customer complaints by identifying problems and provide excellent customer service Processes customer orders/changes/returns according to established department policies and procedures Communicate and coordinate with internal departments Deal directly with customers either by telephone, electronically or face to face Coles Groups, Broadway, Sydney, Australia (Sep 2004- Mar 2005) Position Held: - Administrative Officer JOB FUNCTIONS & RESPONSIBILITIES: Ensure quick response to routine inquiries Open, arrange, and deal out incoming mail such as faxes and email Assist clientele as they enter office and via phone Ensure that conference room, meeting rooms and reception area are ready for meetings PERSONAL PROFILE: Name : MOHAMMED ABDUL WASAY Father’s Name : MOHAMMED ABDUL HAMEED Gender : Male
