Speaking English? How about plain old good customer service. I have had good service from some staff at Qtel and I have had lousy, walk away anger service from Qtel. Utilities, same thing, very spotty, depends on who you get on the desk.

Another phone service, etc would help companies learn it is important to serve the customer. The customer may not always be right, but he is always the customer and he is spending his money. When a customer has a choice, service will improve.