I am well to aware that it is my fault I bought a duplicate book but unfortunately I cannot remember all 400 book titles that I have. To be honest I really do not care about the money as I said it was the principle.

I understand the British legal system which is why they clearly state the return policies, some will only provide provision by the letter of the law whilst others widen their policy. My objection is that if they choose a particular policy ie that they will exchange or refund ALL items then they should adhere to it. Most stores will place restrictions within their policies such as they will not take back underwear or ear-rings for pierced ears etc. That is fine on the basis all understand the provisions made by that particular store.

How many times have you returned something that was fit for purpose but you changed your mind? Where you made to feel fraudulent?

I object to the implication that I am dishonest and would read a book and then return it.

As for the same happening in the UK, I have returned books (gifts) there and it has never been a problem.