Well it took an email to the customers service manager in Doha and a further email to Dubai but I did get the matter resolved and a refund was offered. Althouh this was not the intention I did appreciate the offer.

Most imposrtantly I got an apology and told that as per the policy they could not justifiably refuse my request to return the book.

So now is all well in the land of Kerrie and I can get back to the important matter of buying more books! I promise not to buy any more duplicates.