The best way to get anything done in this country is to travel there in person and politely pester people.

I know that it is frustrating at first, especially if you're used to getting very fast/courteous service from your home country, but it's something you need to get used to here.

Go there in person, every day, and ask. They will eventually get tired of you pestering them and will actually do the work. Make sure to be polite, but firm.

This is what I've learned so far, anyway.

Good luck,

--Jonathan