The best way you can use the MLSA website is to find a person who understand arabic. for sure that person can help you. this happened to me last year. when I have track the visa number from MLSA you can view the status of the visa thru the website of MOI.

If you don't mind, I can help you. I have many friends who understand arabic for the main reason that they are arabs. just give me the application number and your RP number. just send me message. no charge, nothing. i just want to help you because it happened to me before and I know the feeling of being excited to know the status of visa for my family.