Well.... not that I know the poster but if I had to guess I would say:
1. You can't see service you can only rate service through personal experience or the experience of others.

2. Maybe this person is new to Doha and finding a location and getting to that location is harder than just asking a simple question and hoping for a polite response.

As you can see I have personal experience with the information he is looking for and did not mind in the least answering his question.