Well I made an appointment with Glow hair salon 1 week ago for a full head of highlights as well as a trim and blow dry and treatment... I was really looking forward to my session and had my husband drop me off. When I got there the owner saw me being dropped off and just smiled inviting me in.. it took her a full 20 minutes before she told me she could not do my hair as the lady who was supposed to do the foil highlights did not come into work that day... I asked why she never called me and informed me not to come in? Since my appointment was early evening. she said she thought I was having a root colour touch up?! But i had made my appointment with her and specified a full head of highlights...
Unbelievable?? What a waste of my time?! If only she could have informed that she would not be able to keep my appointment instead of letting me drive all the way out there in the evening traffic... it took forever to get home.. without being pampered;( I don't think I will go back as I feel that was so unprofessional!
There is a lot of competition out there and people who run their own business should remember this!!

"When the heart weeps for what it has lost. the spirit laughs for what it has found."