speed, the situation is...his qtel line was cutoff because he reached his credit line and he is expecting a very important call. he is blaming my staff and me for not checking on his bills...hey, do we have to call qtel all the time to check his bill? what about our VERY IMPORTANT tasks?

is this subject for termination or suspension?

I think I've discovered the secret of life - you just hang around until you get used to it.  ~Charles Schulz