I did try to call the offices in Kuwait, dubai and south Africa, unfortunately they have a recorded person that you have to listen to for all visa enquiry ( not much help there). After failing to get the info im looking for I called the receptionist and she was not much of help either as she told me to go to the website because she don’t know anything related to visa and she told me to either fax or email and added that it does take very long to get attended to. That’s why I ended up asking here  on this forum.