Pls dont call 111 and waste your precious time instead spend money and go directly to sort out on the spot. Calling 111,

" Dear customer all our agents are busy, Pls continue to hold , your call is recorded, your call is very important for us etc., music for u to relax and again same message repeatedly.................... by the time the agent responds, your neighbour has already gone sorted out and returned back peacefully. Good luck Qtel............