I had a bad experience at the Diplomatic Club and decided to try GLOW.  I have gone three times since then and have not been disappointed yet.  I also took my teenage daughter who has long, blond, very thick hair.  Hilary and her staff did a great job with the highlights and the cut.   I have recommended Glow to several friends, all who have been satisfied.  Hilary takes the time to listen to what you want and explain options.  She also does not rush through the job.  Glow offers mani's and pedi's too as well as waxing and other services.  Check it out - I think you will like it.