I was given a gift certificate for the 4 Seasons spa and I went a month after I received the gift certificate.  I was told I would have to pay more as their services went up since my friend bought the certificate. I refused to pay anymore and wrote to the Manager and told him how ridiculous, many people don't even use their certificates and they get their money and interest until you use the service.  I tried them again and they totally messed up so I have given up they do really odd things and just blame each other.  I would bring it up to the Management if enough of people boycott these places maybe they will change their tactics of stealing. Hotels underpay their staff as it is, what an insult they add another 10%. Is it legal what they are doing, their is a consumer fraud division in Qatar.