Compare with even U.A.E the banking services are very bad. I dealt with HSBC in Abu Dhabi and the service was good. Here I don't know about HSBC, but with QNB, I was disappointed.
When ever you call them for credit card settlement like revise the minimum balance etc, they simply accept your request and at the end of the settlement period no action taken. Worst service. Their online update is not matching with your paper statement.
If you need quality customer service never go near QNB.