I agree that the customer service there sucks -- The sad thing is that is not the impression it gives off. I tried seeing a dermatologist for a bad skin rash that i developed and could not get through to anyone, but the itching was soo bad that it started to get infected and so I just literally got up and physically went there to see if I can see someone, anyone! I was told that I could see the dermatologist in 3 weeks. So, I went ahead and made the appointment (just in case) and then proceeded to go to doha clinic and was seen in the same day and given some immediate relief. Oh, being the good citizen that I was I tried to call to cancel, but no luck with the customer service -- 3 weeks later Al-Ahli actually called me to cancel as the doctor was out sick or something. Crazy stuff...