Kids issue aside, the service level of Qatar Airways - Ground staff is not up to for a compliment. Not only in the Priviledge club office, everywhere. I had a very bad time at the transit counter in the airport, and the mistake was done by their staff in the AIRPORT of origin - I did not even received an apology rather, when they finally arrange for hotel accommodation, after 24 hours, they pointedly told me that it is a favor. I made a complain, not even a reply. As for Manager, when I asked to see the airport Manager, she was like few meters away from the counter, she keep sending her trainee back and forth like a messenger. I had a Priviledge club - gold. Obviously now, I don't.
From then on, if i have other alternative, i travel other airline.
Kids issue aside, the service level of Qatar Airways - Ground staff is not up to for a compliment. Not only in the Priviledge club office, everywhere. I had a very bad time at the transit counter in the airport, and the mistake was done by their staff in the AIRPORT of origin - I did not even received an apology rather, when they finally arrange for hotel accommodation, after 24 hours, they pointedly told me that it is a favor. I made a complain, not even a reply. As for Manager, when I asked to see the airport Manager, she was like few meters away from the counter, she keep sending her trainee back and forth like a messenger. I had a Priviledge club - gold. Obviously now, I don't.
From then on, if i have other alternative, i travel other airline.