I must say I am extremely disappointed with the service we have received from HSBC. A transfer to my home country took over a month to reach there. HSBC said they would launch an investigation into it after I queried this for about 3 weeks. Naturally, HSBC debited my account with QR70 for the cost of their so called investigation. I, in the end traced the money myself by making numberous phone calls overseas. HSBC won't reverse the QR70 they took. I am looking at changing banks.
I must say I am extremely disappointed with the service we have received from HSBC. A transfer to my home country took over a month to reach there. HSBC said they would launch an investigation into it after I queried this for about 3 weeks. Naturally, HSBC debited my account with QR70 for the cost of their so called investigation. I, in the end traced the money myself by making numberous phone calls overseas. HSBC won't reverse the QR70 they took. I am looking at changing banks.