seems quite normal to me. nobody at Qatar Airways has any authority to do anything, or change anything; all they are allowed to do is parrot off a policy to you.

you should see the number of p*ssed off passengers at the airport! if you get the chance, pass by the ticketing office at the front to see how many people are doing their nut over something!

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"let's slip out of these wet clothes and into a dry martini" Mae West