The poor lady: what an uncomfortable position she is in.
It must have taken a lot for her to come to you like that.
It sounds as if she has never been trained or shown how to do her job. It is really the responsibility of her line manager or training dept to ensure she is capable, and they, not her, are at fault if she is struggling like this and no-one has noticed.
However, to show yourself as a really great team player, why don't you ask her to bring any task she is not able to do, to you, and you will help her, discreetly, to understand.
Offer to check any work she's done, before she submits it, so you can reassure her its OK, or prevent embarrassing mistakes. This way, you will really be helping her to develop her skills and confidence.
It also gives you a chance to use your skills and experience,in a very positive way, but without taking on her workload.
Be generous: offer all help and support you can. Your aim is to help her feel competent by coaching and advice, not to create a 'guilty secret', don't be drawn into that.
At the same time, as she's asked you to be discreet, don't discuss with others in the company: that would be unkind and unfair.
Encourage her to request training, via her manager, by using her job description as a basis for analyzing what she needs to become competent. Don't interfere in that yourself.
You have been given a great chance, to show what a great colleague, what a great professional, and what a great asset you are to your HR team. Use it wisely.
The poor lady: what an uncomfortable position she is in.
It must have taken a lot for her to come to you like that.
It sounds as if she has never been trained or shown how to do her job. It is really the responsibility of her line manager or training dept to ensure she is capable, and they, not her, are at fault if she is struggling like this and no-one has noticed.
However, to show yourself as a really great team player, why don't you ask her to bring any task she is not able to do, to you, and you will help her, discreetly, to understand.
Offer to check any work she's done, before she submits it, so you can reassure her its OK, or prevent embarrassing mistakes. This way, you will really be helping her to develop her skills and confidence.
It also gives you a chance to use your skills and experience,in a very positive way, but without taking on her workload.
Be generous: offer all help and support you can. Your aim is to help her feel competent by coaching and advice, not to create a 'guilty secret', don't be drawn into that.
At the same time, as she's asked you to be discreet, don't discuss with others in the company: that would be unkind and unfair.
Encourage her to request training, via her manager, by using her job description as a basis for analyzing what she needs to become competent. Don't interfere in that yourself.
You have been given a great chance, to show what a great colleague, what a great professional, and what a great asset you are to your HR team. Use it wisely.