I found a hair in a salad in PAUL in Vilaggio and my friend, who was with me, started to eat her sandwich and she broke her teeth, because bread was not fresh and crispy.. it was like a rock... I made a big scandal there, the stuff asked me to be more quiet...but I was more noisy...:)
they apologized and they send to us complimentary deserts. After all this I was scared to eat it!...
I think that we need o find out any government organization which can take such complaines. As soon as one place will be closed, others will think - to put hair or insects..:)