Does this mindset still apply up to the present? Is there a new evolution in handling customers?
He may be be your customer today and tomorrow may not. You made a lapse in his request coz you are not aware of the procedure. Customer blew out of the proportion despite of your apology until it reached that he is already hitting you below the belt. To protect your self-respect and interest you answered him harshly.
until when are you going to be tame with your customer?