It's not something people should just get used to, some places you call and they are so helpful, and it makes such a difference, but when you call and someone just says ''yeah, what?'' and starts talking to their friend when you are trying to get through to someone, it's off putting - I've been here almost my whole life, I know how it is here.. doesn't mean people should just be rude for no reason, shouldn't make a difference where in the world you are....