so what could be the reason that you have lazy , demotivated staff? bad service ?
i couldnt even have an appointment on the fone ?! if this was in hamad ok , but private hospital ?
and if you were able to have an appointment you will have to sit in the waiting area for more then an hour of so waiting to be seen by her majesty the Doc ! i think the staff are expert in torturing the patint not serving them in a nice and LOVING way.
and why is the staff so bad ? because the managment chose them carefully ? and they know how to manage the place ?!

regardless of this hospital , why would a big organization be a big failure ? because of the junior staff or the managment ?