go directly to Carrefour and fill a claim form.
I think it will more helpfull than to claim by official ways.

They will change your product, they will apologize. They investigate the issue and probably they will retire the product and get them back to supplier. And they will do in shorter time than ministry.

This is very bad publicity for the company and they live of their reputation.

War looking for peace,
is like fornication looking for virginity.