Guys thanks for your comments. We will see what will happen tomorrow when we get there at Qatar Holidays. This is the first time we hear for overbooking and this kind of problems, and it is not the first time we are travelling.
The thing is that if you take a full package with some travel agency (in this case Qatar Holidays) and you pay them full amount 1.5 months in advance then you should not think about things like seat availability, transfer to hotel availability, room availability etc. In my opinion that is how the things should work. We cannot escape from the feeling that somebody tricked us very much last night. It is because until the plane departed they were telling us, after we insisted to board on the same flight, that they will find us a seat. The funny thing was that one guy (told to be a manager of all those trip supervisors) even told us not to speak with other passengers that were having the same problem. Allegedly he left somewhere to look for our seats and of course never came back, not even to tell us that we are not boarding. What to say – no comment.
One thing more I want to mention - last night we called emergency number in Qatar Holidays 3 times and nobody answered. They called us this morning at 8:15am. What kind of emergency number is that? Maybe this is another thing that we should know – agency emergency number is working from 8am till 8 in the evening or what?
Guys thanks for your comments. We will see what will happen tomorrow when we get there at Qatar Holidays. This is the first time we hear for overbooking and this kind of problems, and it is not the first time we are travelling.
The thing is that if you take a full package with some travel agency (in this case Qatar Holidays) and you pay them full amount 1.5 months in advance then you should not think about things like seat availability, transfer to hotel availability, room availability etc. In my opinion that is how the things should work. We cannot escape from the feeling that somebody tricked us very much last night. It is because until the plane departed they were telling us, after we insisted to board on the same flight, that they will find us a seat. The funny thing was that one guy (told to be a manager of all those trip supervisors) even told us not to speak with other passengers that were having the same problem. Allegedly he left somewhere to look for our seats and of course never came back, not even to tell us that we are not boarding. What to say – no comment.
One thing more I want to mention - last night we called emergency number in Qatar Holidays 3 times and nobody answered. They called us this morning at 8:15am. What kind of emergency number is that? Maybe this is another thing that we should know – agency emergency number is working from 8am till 8 in the evening or what?