Of course when things are fine they have no issues. This however, it not down to the store, the credit should go to DELL or whoever the manufacturer is. In a case where the customer has paid his/her money to the store the store should be legally obliged to make amends. In the case of Jarir bookstore once you've parted with your money they want nothing more to do with you and the problem they have sold you. The store and it's policy is rubbish. I am in need of a second laptop, rest assured I will make no further purchase from Jarir.
Of course when things are fine they have no issues. This however, it not down to the store, the credit should go to DELL or whoever the manufacturer is. In a case where the customer has paid his/her money to the store the store should be legally obliged to make amends. In the case of Jarir bookstore once you've parted with your money they want nothing more to do with you and the problem they have sold you. The store and it's policy is rubbish. I am in need of a second laptop, rest assured I will make no further purchase from Jarir.