I accept that problems will arise and to a point I expect it. Law of averages etc. However, I also expect a reputable store to have a good customer services policy rather than the 'take them for as much as you can get' policy that the Jarir bookstore has. The store would have made a lot more money from me by replacing the laptop in question, rather than turning me away. As I have said above, I hope that a lot of potential customers read this and choose wisely...Go elsewhere.