They are learning but for how long is the million dollar question! Here's the thing; I presume some folk somewhere in the company have woken up ( a bit.. maybe... let's see!)

We are the people who keep them in business - that coin seems to have dropped. So they are throwing some fun in our direction, at least in this fuel your whatever business. Fine... but for other departments inside the company like the helpline MLK - it's business as usual :( - The bottom line seems to be if you want help go get it yourself.

That's my opinion. But I am willing to wait and see.