You have my sincere sympathy. I suggest you either call one of the following staff to lodge your complaint or send your story (bad experience with the call centre's taxi service) to the below e-mail address (2) and cc same to others (1) and (3):

(1) Mr Ali Bahzad -- Taxi & Limo Business Unit Director
Tel: 458-8686
E-mail: [email protected]

(2) Mr. Amr Kamel -- Call Centre Manager
Tel: 458-8699
E-mail: [email protected]

(3) Mr. Ahmad Ansari -- Business Development Director
(Monitoring service quality & customers feedback)
Tel: 458-8901
E-mail: [email protected]

I am sure one of them may react to your complaint. Good luck.