For popular doctors such as herself, waiting is the norm.
The nurse could have sweetened that word, but there it goes... Patients knows when it's their turn, so letting your wife to be seen 1st would have created hell for her, missed out or not.
Aside from clinical works, she may have deliveries to attend, and hospital rounds to make. Taking another # would have placed you at the bottom.
Anyway, thanks for the info, i hate waiting for hours. I'll visit another dr. :)