what were you saying about us who can't use technology? I did the redemption online but they said that we had to buy more miles for the upgrade which I also did online along with the purchase of tickets. They advised that after buying the miles, we have to call them so they could block the seat. Further they said that after sending them the upgrade ticket request form which they said had to be faxed, they will be sending the ticket by email. so what are you saying about us not being able to use technology?

if you could read clearly, all the steps we did were upon their advice, but somewhere along the line, Qatar Airways lacked coordination among themselves and coordination with the client.

please read through before you make condescending comments as if we are morons who do not know a mousepad from the keyboard.