Colt45 is right never bite the hand that feeds you. No company is perfect.. My brother has a 5 year contract with QA and he never seems to complain.. My aunt is been working with QA for the past 12 years no problems either.. Yes regarding the tickets i guess everbody knows that well before signing the contract. Staff in QA are just chance passengers.. Thats their rule.. I know so many people just wanting to get into QA you think by posting this they wouldnt guess again