But write to Fitness First - they are an international club with memberships across a few borders and they are professional,. I'm a member in Malaysia and that's why I know this. They will attend to customer issues. The problem there is possibly the ubiquitous lack of proper communication and customer service in Qatar generally.

You signed the agreement so you are bound by it, legally. Your issue is the alleged representation that the marketing person made to you when gettiing your wife to join up. The management should investigate and sort this out for you. Hope that you find a satisfactory resolution to your issue.