This is exactly what i mean, it was the fault of the poor delivery guy who prepared the order but his superiors could have covered up for him. Mistake are inevitable anywhere...Well, they did called back the complainant but they sounded righteous though it was their mistake, calling the costumer with an unlikeable tone makes them upset. We don't expect them to be perfect, they can start by showing up right respectful manners. Maybe this could be a better place for everyone. Understanding where they are coming from is not a solution. When they serve for KFC they represent the totality. They should be trained and briefed about "good service" (personal opinion).