My friend... you are not alone! I suffered almost exactly what you suffered, the only difference is my internet line is not totally down but is just going down every 20-30 minutes and will be back after 5-15 minutes. And this is happening for more than a year now. First 6 months I have been calling calling 111, then they will pass me to technical department... sometimes somebody will answer sometimes nobody will pick up the line after 20 minutes of waiting... there was even a time i was calling them everyday for the same issue.... someone advised me to personally file a complaint in their offices instead of calling 111... finally... I GAVE UP! just have to bear with this 20-30 minutes connection, then out then back again.... by the way, i never had this problem when we were having telephone connection and adsl only... it just started when we applied for the mozaic. and i have heard same problem from an officemate, their internet problem started when they had the mozaic too.
My friend... you are not alone! I suffered almost exactly what you suffered, the only difference is my internet line is not totally down but is just going down every 20-30 minutes and will be back after 5-15 minutes. And this is happening for more than a year now. First 6 months I have been calling calling 111, then they will pass me to technical department... sometimes somebody will answer sometimes nobody will pick up the line after 20 minutes of waiting... there was even a time i was calling them everyday for the same issue.... someone advised me to personally file a complaint in their offices instead of calling 111... finally... I GAVE UP! just have to bear with this 20-30 minutes connection, then out then back again.... by the way, i never had this problem when we were having telephone connection and adsl only... it just started when we applied for the mozaic. and i have heard same problem from an officemate, their internet problem started when they had the mozaic too.