their service center is very congested and they don't have a quick service center. I had ford car earlier and for the normal service u have to book an appointment before a month and they will keep the car for one day.
my boss is using ford now and he went recently for some warranty repair so they kept the car for 10 days without giving him a spare one, and they kept telling that the parts are not available and they have to make order, finally he spoke with the manager to convince him at least to give his car till the parts arrive to doha.
They have to enhance their services seriously.