Most doctors think they are superhumans and never bother the mentality of either the injured/sick or their worried relatives. First they should be trained to be a human. Instead of asking the details with the EMS attendant, the doctor atleast should ve enquired with the relatives as they asked him due to their worry about the patient.
They he should have taken him inside and could ve spoken to the EMS attendant. Instead the gesture of doctor angered the relatives. If the doctor had listened to the patients relative atleast for few minutes they would have felt much better. Recently we had an incident in one of the health center. For every sickness they just prescribe paracentamol, they wont even listen what we are telling them. Thats the state of treatment here. To be frank in India though we have almost same condition (but unhygenic) in government hospitals, if we shell out few pennies we can get the best care and the little comfort the patient needs. Too much policy from UK will bring too much issues too